Order Information

Pricing:

At Beldos USA, we strive to ensure that all prices on our website are up-to-date and accurate for your convenience. However, certain products may require customization or configuration to meet your needs. We kindly ask that you fill out the contact form provided on those product listings. A dedicated Beldos USA representative will promptly contact you to discuss your requirements and determine the final order price. This collaborative approach allows us to offer personalized solutions tailored to your unique preferences and expectations.

Payment Terms:

We go all out to provide our valued customers with a personalized and seamless ordering experience. Upon submitting the checkout form on our website, your order request will be sent to our dedicated Beldos USA team. Within 48 hours, we will email you a meticulously prepared invoice that includes the shipping cost based on the final contents of your order. To ensure a smooth and secure transaction, you can easily pay using a credit card directly from the emailed invoice. Once the payment has been processed, our team will promptly package and ship your order, ensuring that you receive your items in a timely manner.

Freight and shipping charges:

Our shipping policy at Beldos USA is designed to provide a smooth and efficient delivery experience. We have a standard 3-day processing time for all orders, after which we ship items using USPS Priority shipping. Please contact us if a different shipping method is preferred. USPS Priority offers the benefit of tracking, allowing you to easily monitor your orders progress. Furthermore, USPS Priority ensures delivery within 1-3 business days, so you can expect to receive your items promptly.

Returns and Exchanges:

We aim to provide a hassle-free return process for our valued customers. To ensure this, one of our team members will first authorize your return. Please note that some returns may be subject to a restocking charge. To be eligible for a return, items must be unused and in their original packaging. We regret to inform you that specially configured products are not eligible for a return, as they are tailored to your unique requirements. We can maintain the highest quality and customer satisfaction by following these guidelines.

We take utmost care in packaging and shipping our products to ensure they reach you in perfect condition. However, in the unlikely event that you receive a damaged item due to transit, we request that you promptly photograph and document the damage upon delivery. Please send this documentation to the Beldos USA representative who assisted with your order. By doing so, we can swiftly address the issue, provide the necessary support, take appropriate action to rectify the situation, and maintain our commitment to delivering top-quality products and exceptional customer service.

Warranty:

Goods manufactured by Beldos have a warranty to the original client against defects in material and workmanship for a period of 12 months from the date of delivery. This warranty covers defective parts only. Defects shall always be reported immediately by e-mail to Beldos USA, requesting an RMA-number. The buyer shall ship the broken part to Beldos USA for inspection. If the part proves to be defective in material or workmanship, Beldos USA will ship a new part free of charge